Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need emergency department care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

Call 111 for any medical needs while we are closed.  

Specially trained nurses can give information and advice on the telephone. Information is also available on local dentists and pharmacists.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

The Nottingham NHS Urgent Care Centre is based at Seaton House, London Road, Nottingham NG2 4LA.  This is located next to the BBC at the London Road Island.  Their telephone number is Tel: 0115 883 8500

The Urgent Care Centre is open every day of the year including weekends and bank holidays between 07:00 and 21:00 and you don't need an appointment, just walk in.

The Urgent Care Centre provides access to assessment and treatment if you need help with an urgent health problem.

The service aims to be a real alternative to visiting the emergency department (ED) for non-life threatening injury and illness that needs treating straight away. You should have a shorter waiting time than if you visit ED /the hospital.

The centre offers assessment and treatment for urgent health conditions such as:

• Minor burns or scalds
• Minor head injuries with no loss of consciousness
• Skin infections or animal bites
• Suspected broken bones, sprains and strains (X-ray facilities are available) - if you have a fracture, the Urgent Care Centre will provide appropriate treatment on site and arrange for you to have follow-up care at the fracture clinic
• Eye infections or minor eye injuries
• Open wounds or cuts that may require suturing (stitches)

An urgent dental service is also available on-site that can provide free advice on dental problems. The operating hours are:

The Urgent Care Centre is not appropriate for:

• Non-urgent treatment that could be provided by your GP or a pharmacist
• Routine services such as blood tests or sutures (stitches) removal
• Minor health problems such as coughs and colds - you can get advice and over-the-counter treatments from a pharmacist.

For advice on a health problem or if you aren’t sure which NHS service to use telephone 111, it is free to call from a landline or mobile and open 24 hours a day.

Please note:

• For children aged under two – please contact 111 for direct advice
• For pregnant women – please contact 111 for direct advice
• There is no longer a walk-in service based at Clifton Cornerstone
• There is no longer a walk-in service at the Health Centre on Upper Parliament Street but it remains open as a GP practice for registered patients. 

Your local pharmacy is qualified to give expert advice without an appointment. Treatments for some minor complaints are also available for purchase over the counter.

They can also discuss your medications with you and answer any queries you may have about your medications. Ask them about having a medication usage review. They will let the practice know of your consultation 

The accident and emergency department is located within the Queens Medical Centre on Derby Road.

A & E is for accidents and emergency needs. If you have a serious emergency call 999 for an ambulance.
For non-serious ailments please try to use the other services first. If you do need to be seen by the staff at accident and emergency the other services will direct you there without delay.