Single contact number for Jubilee Park Medical Partnership
We have now moved to a single telephone number for the practice .
The contact number for Jubilee Park Medical Partnership will be 0115 9404333 for both sites.
This enables us to manage call flows and queues better across both sites and patients will only have one number to remember.
When patients ring the practice number 0115 9404333 they are presented with a menu, by selecting option 2 you will be connected to the practice and there will be further menu options depending on the nature of your call.
Please ensure that you listen to all of the pre-recorded message before you select your required option.
The pre-recorded message has important messages that you should listen to before proceeding with the phone call - these messages change regularly and may have the answer to any queries you may have before your call is answered.
This will help speed up call waiting times as you may no-longer need to speak to a receptionist, freeing up the line for other callers who may still need to speak to one of us.
Should patients call either 0115 9404555 or the Lowdham number 0115 9663633 they will be diverted to the main practice number and join the call queue.
No-one can have missed the news recently that the National Health Service is struggling to cope with record patient demand; post-Covid delays, post-Brexit staff shortages, and more than a decade of reduced financial investment. We at Jubilee Park, both staff and patients, know all too well that every day is a challenge. With more than 7.5 million people on hospital waiting lists and waiting times to see a GP at a record high, we are all feeling the strain.
It was therefore a kick in the teeth when the Care Quality Commission (CQC) came down hard on us last year, amidst all the difficulties we face across the board, locally and nationally, and rated our Practice as “inadequate”. We were extremely disappointed and hurt by the implication that we were not delivering the quality of service we aimed to do. So, what did we do?
Our staff have dug in deep, weathered the storm, pulled out every stop, and from the front desk to the back office, they have worked their socks off to improve the CQC rating. Their commitment has paid off. The CQC recently paid us a revisit. And what did they determine this time? The CQC inspectors ask 5 key questions. And this is what they found:
Are we safe? Yes!
Are we effective? Yes!
Are we caring? Yes!
Are we responsive to people’s needs? Yes!
Are we well-led? Yes!
We were rated as “Good” in all five domains, and our overall rating was “GOOD”!
We give full credit to our wonderful, dedicated staff, whose commitment, compassion, and resolve is now publicly, and officially, recognised. When news of the new CQC report reached us, such had been the strain, that many of our staff broke-down in tears of joy, tears of relief. But, don’t think for a moment that this is enough. We will not stop here. We strive to be even better. We apologise for our short-comings, our delays, and the disappointment that this can often cause. But we remain, as ever, committed to delivering for our patients, the best possible NHS General Practice we can, within the circumstances within which we find ourselves locally and nationally. Thank you for your support, your patience, and most of all, your trust in us.
Drs Campbell, Hatton and Ali
Staff Training afternoon
Please note both sites will be closed from 12:30pm on 14th September 2023 for staff training.
For any urgent medical needs during this time please call 111 or 999.
We will reopen on Friday 15th September 2023 at 8am.
Jubilee Park Medical Partnership
There has been a change to the Med 3/ Sicknote templates on our system which means it automatically sends your Sicknote by SMS text message or email link.
This is a more efficient way of getting your Sicknote to you and much quicker.
If you do not have access to text messages or email, you may request a paper copy from the surgery. You will need to state this when requesting your sicknote.
Important information to keep you safe while isolating at home.
Click the Links below for the Leaflet and england.nhs.uk website.
Telephone Call Recording:
Jubilee Park Medical Partnership record both incoming and outgoing telephone calls at both sites for training and monitoring purposes.
The practice is supporting patients to use the NHS App. This is a free resource available to download to your smartphone, tablet or device. It is quick and simple to set up and easy to use.
Frequently asked questions and support and guidance for use are available at https://www.nottsnhsapp.nhs.uk/faqs/ .
There is also guidance on how to view your vaccinations and immunisations within the app at and https://www.nottsnhsapp.nhs.uk/media/begd1lap/how-to-view-immunisations-and-vaccinations-via-nhs-app.pdf .