You asked...We did... New Appointment System August 2022!
New Appointment System Trial
Over the last few months, Jubilee Park Medical Partnership has had significant feedback from our patients that the current appointment system does not work well for everyone and it is very difficult to get access to an appointment. With this in mind, we have reviewed different ways in which our systems can work and have developed a new appointment system to trial.
So what does this new system look like?
From 15th August 2022 each day, there will be a number of pre-bookable slots for telephone consultations initially – bookable either one, three, five, seven or fourteen days ahead. These slots will be bookable by calling our care navigators or coming into the surgery. Pre-booked appointments will be given a time and you can expect to receive a call around the time of your appointment. However, please bear in mind that consultations can run over so you will be called as close to the time of your appointment as possible. If when you speak to a clinician on the telephone they feel you should be seen face to face, they will be able to offer you a further appointment for sometime in the next two weeks.
At the moment, we cannot release these slots online as the system is unable to differentiate between face-to-face or telephone appointments but this may be subject to review throughout the trial period of 3 months.
However please keep a look out for our text messages inviting you to book appointments online such as Smears and blood tests which is something we plan on implementing very soon.
Urgent On the Day:
In addition to advance bookings, it will also be possible to telephone the surgery to make urgent appoints for the same day. These appointments will take place by telephone and will be allocated on the day the call is received to report an urgent medical problem that cannot wait until the next available pre-bookable appointment. A GP, Advanced Nurse Practitioner (ANP) or Nurse Prescriber will review the reasons for the appointment and will contact patients in order of urgency. For this reason, you will not be allocated a specific time for your appointment. The Care Navigator will ask for brief details of your complaint so the GP/ANP/Nurse Prescriber has enough information available to the clinician to prioritise your call accordingly. Our Care Navigators also have training to identify certain very serious problems such as symptoms of Sepsis or Heart Attack and they are trained to signpost you to the emergency services if your symptoms reflect any one of the serious conditions. Our team is fully trained in confidentiality and information governance and is contractually obliged to keep details of your ailment confidential at all times.
There will be a very limited number of urgent on the day telephone appointments in place during the afternoons but we ask that where possible you call in the morning for a urgent same day appointment.
We are working really hard to provide a great service to all our patients whilst working under extreme pressures and we hope these changes create a much better service. Please be mindful this is a new system to our staff and they are learning a new way of working. Any verbal abuse on the telephone or in the surgery will not be tolerated. Our staff want to help you and we appreciate your help with being polite and kind to all of our practice staff.
We will review how the new system is working in 3 months time and any feedback you have in the meantime can be sent in via our website Homepage - The Jubilee Park Medical Partnership (parkhousemedicalcentre.com). We will give you an update in the next few weeks as to how things are going and we thank you for your patience.
Jubilee Park Medical Partnership Team
Bank Holiday Closure
We have been made aware of some issues with the telephone system at the Carlton site, whereby occasionally, when a caller reaches queue position 1 the call rings and then the caller is disconnected.
We have spoken to our telephone system supplier and they have investigated the problem. In order to try and combat this issue we have reduced the number of callers who can be held in the call queue at any one time, which should mean that the calls in the queue are answered within the timeframe and callers do not get disconnected. We will run with this for the next few weeks to see if it improves the situation. Also when the call queue is full callers will now hear an announcement saying that we are busy and to please call again later.
If you are calling the surgery and your call is not urgent please try to call after 10 am.
Please bear with us as we are experiencing high demand for the service and we also have a number of new staff in our care coordination team who may take a little longer to answer your questions as queries as they train and learn the processes.
There has been a change to the Med 3/ Sicknote templates on our system which means it automatically sends your Sicknote by SMS text message or email link.
This is a more efficient way of getting your Sicknote to you and much quicker.
If you do not have access to text messages or email, you may request a paper copy from the surgery. You will need to state this when requesting your sicknote.
Welcome to Jubilee Park Medical Partnership
Please read this message very carefully and share with family, friends and neighbours.
Ensure that you follow the latest government guidance regarding self isolation if you or someone you have been in contact with are displaying symptoms.
If you have symptoms of fever or a new continuous cough DO NOT come to the surgery, go to the local pharmacy, walk in centre or A&E. Stay at home and self isolate as per the latest government guidance. There is no need to inform the surgery or 111.
If you feel that you cannot cope at home or if your symptoms get worse please use the NHS 111 online service for advice and guidance at https://111.nhs.uk/service/covid-19
To reduce the burden on GP practices a new online system, created by the NHS and the Department for Work and Pensions, is now live for patients to be emailed a digital isolation note.
Isolation notes provide patients with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes.
The notes can be accessed through the NHS website and NHS 111 online. After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. The service can also be used to generate an isolation note on behalf of someone else.
Further general information about COVID19 is available on https://www.nhs.uk/conditions/coronavirus-covid-19/ .
Important information to keep you safe while isolating at home.
Click the Links below for the Leaflet and england.nhs.uk website.
Please can we remind all patients, when attending the surgery, you now need to wear a "face covering" as advised in the government guidance. (We cannot provide you with a mask when you arrive) Thank you. Jubilee Park Medical Partnership
Government guidance regarding exemptions suggests there is no requirement for an individual to produce evidence of exemption, such as a letter from a GP and therefore should be sufficient for an individual to self-declare this. In these circumstances, it is not a medical reason that requires a written letter from the GP for those who do or do not, fall under the list of exemptions.
Link to be able to print out your own exemption card
Guidance on specific circumstances
Due to guidance received from NHS England, changes are being made to our online booking of appointments. It will not be possible to book an online appointment until this work has been completed due to risks presented by COVID-19 (Coronavirus).
We are moving our appointments to a triage system.
Please bear with us while we do this. When you call the surgery for an appointment you may be signposted to self care or you will be put on a triage list and one of the clinical team will call you back. It is important that you give the care coordination team as much information as possible. Also keep your phone with you or stay close by your phone as it is not possible to give a time for the call back to take place.
Please contact the surgery on 0115 9404333 for Carlton or 0115 9663633 for Lowdham to make an appointment.
Remember good regular hand hygiene with soap and water, coughing and sneezing into a tissue and immediately disposing of it into a closed bin or coughing into the crook of your elbow will help to minimise the spread of germs.
Telephone Call Recording:
Jubilee Park Medical Partnership record both incoming and outgoing telephone calls at both sites for training and monitoring purposes.
The practice is supporting patients to use the NHS App. This is a free resource available to download to your smartphone, tablet or device. It is quick and simple to set up and easy to use.
Frequently asked questions and support and guidance for use are available at https://www.nottsnhsapp.nhs.uk/faqs/ .
There is also guidance on how to view your vaccinations and immunisations within the app at and https://www.nottsnhsapp.nhs.uk/media/begd1lap/how-to-view-immunisations-and-vaccinations-via-nhs-app.pdf .